Guest Terms and Conditions

When you pick dates we hold the property for a limited time while you complete payment. The booking is confirmed only when payment succeeds and we send you the confirmation email.

Prices are in US dollars (USD) and include the nights, the cleaning fee and the taxes shown before you pay. Adory charges no service fee.

Payments are processed through Stripe, by card or, when offered, by SPEI bank transfer in Mexican pesos. Adory collects the payment for every booking, including bookings of Host properties. Depending on the property and dates, you can pay everything when you book, pay part now and the rest later, or split the payment with your group (section 13).

Each property has one of these policies, shown on its page and when you book. The policy in effect when you made your booking is the one that applies:

Flexible: 100% refund of the amount paid if you cancel at least 1 day before the check-in date. After that, no refund.

Moderate: 100% refund of the amount paid if you cancel at least 5 days before the check-in date. After that, no refund.

Strict: 50% refund of the amount paid if you cancel at least 7 days before the check-in date. After that, no refund.

Days are counted up to the check-in date. A refund is never more than what you paid minus what was already refunded; it goes back to the original payment method (the card or, for SPEI, the account the transfer came from) and can take 5 to 10 business days to appear. If you have paid only part of the booking, section 13 applies.

If the Host or Adory cancels your booking, or the property is unavailable because of a double booking, you get a full refund.

To change dates or the number of guests, contact us. Changes depend on availability and may change the price. A booking with payments still pending (a balance or group shares) can only be changed through us.

Some properties require a security deposit, shown before you book. In that case we save your card securely with Stripe without charging it.

If there is damage, missing items or extraordinary cleaning during your stay, we may charge that card up to the deposit amount. We will send you a description of the claim first. You are responsible for damage caused by you or your guests, even beyond the deposit.

Follow the house rules, the check-in and check-out times, and the maximum number of guests listed. No parties or events unless the house rules allow them.

For serious violations of the rules, the Host or Adory may end your stay without a refund.

The stay guide (access, wifi, contact) is available in your booking a few days before arrival. Don't share it with others.

Many properties are in Mexico. You are responsible for your travel documents, permits and insurance, and for following local laws.

Adory and Hosts try to keep each listing accurate, but photos and descriptions are illustrative. Adory is not liable for indirect losses, or for events beyond its reasonable control (weather, natural disasters, utility outages, government action). Nothing in these terms limits the rights you have under the consumer protection law that applies to you.

We use your information (name, email, phone, dates) to manage your booking, contact you and meet legal obligations. We share it with the property's Host and their team only to look after your stay. Card details are handled by Stripe; Adory doesn't store them.

We may update these terms. Your booking is governed by the version you accepted when you booked.

These terms are governed by the laws of the State of Arizona, USA, without affecting any non-waivable rights under the law where you live.

Contact: [email protected]

If, before booking, you find the same property for the same dates and number of guests with a lower final total on another site, you can ask us to match it from the property page (“Found it cheaper?”).

We compare the final total, with every fee and tax. The price must be available to book when you send it; member prices, coupons, credits, personal discounts and offers with different conditions (for example, another cancellation policy) don't qualify.

Send the link to the listing and a screenshot of the total. An automated system reads the screenshot and may approve the request when everything matches; otherwise the Host reviews it, answers within 24 hours, and may decline requests they can't verify. We match the total; we don't beat it.

If approved, you'll get a personal link by email to book at that total, valid for 24 hours and only with the account that made the request. The dates aren't held until you book.

The guarantee applies only before booking and to one request per stay. Price differences aren't refunded after you pay. A booking at a matched price can't change dates from your account; write to us if you need to.

You can add extras to your stay (for example, groceries, equipment rental, activities or early check-in) when you book or later, until the deadline shown for each one. They're paid apart from the price of the stay and provided by the Host or the supplier they name.

If you cancel the stay, or we do, extras not delivered yet are refunded in full, whatever the cancellation policy. An extra already delivered isn't refundable.

If an extra can't be provided for reasons beyond your control (for example, weather for an activity), we'll offer another date or a full refund of that extra. A booking with extras can't change dates from your account; write to us if you need to.

If you've completed a stay booked with Adory, you may get a discount on the nightly price of new bookings at properties that offer it. The discount is shown before you pay.

You can invite others with your personal link. Whoever signs up with it gets a discount on their first stay and, once that stay is completed, you get credit for a future booking. It doesn't apply to your own or duplicate accounts.

Credit isn't money, can't be exchanged for cash or transferred, and applies to the nightly price at properties that accept it. If you cancel a booking where you used credit, the credit returns to your account; the rest of the refund follows the cancellation policy.

Discounts don't combine with the best price guarantee. We may change or end these perks; credit already earned will be honored.

The ways to pay depend on the property and how far away check-in is, and are shown when you book with their amounts and dates. By choosing one, you accept the conditions of this section that apply to it.

Paying in pesos by SPEI. The price is converted to Mexican pesos at the exchange rate shown when you book, based on the FIX rate published by Banco de México plus a conversion adjustment; the peso amount is fixed for that payment. You get a CLABE and a reference to transfer the exact amount within the deadline shown (usually 24 hours); the dates stay held meanwhile. The booking is confirmed only when we receive the full transfer. If it doesn't arrive in time, the booking is released at no charge; a transfer that arrives later is returned to you. Refunds of SPEI payments are made in pesos, in the same proportion of the peso amount you paid, to the account it came from; we don't make up for exchange-rate changes or fees charged by your bank.

Paying in parts. You pay the percentage shown by card when you book, and the booking is confirmed. By choosing this option you authorize Adory to charge the balance to that same card, without asking you again, on the date shown when you book (usually 14 days before check-in). We'll email you a few days before, and you can pay the balance earlier, with another card or by SPEI, from your booking. If the charge is declined, we'll send you a link to pay it. If the balance isn't paid within 3 days of the decline, the booking is cancelled automatically and the cancellation policy applies as if you had cancelled it.

Cancelling with part paid. If the booking is cancelled before it's fully paid, the pending balance is no longer charged. What you paid counts toward the part of the total price the Host keeps under the cancellation policy, and anything above that part is refunded to you. A cancellation never results in an additional charge.

Paying as a group. Whoever makes the booking (the “Organizer”) holds the booking and is responsible for its full payment and for the whole group following these terms. The Organizer pays their share by card when booking, the booking is confirmed, and they get a payment link for each of the other shares. Each link pays one share and anyone who has it can use it, so share it only with your group. By choosing this option, the Organizer authorizes Adory to charge their card, without asking again, for any shares still unpaid when the deadline shown passes (usually 72 hours after booking and never later than 3 days before check-in). If that charge is declined, what's said above for the balance when paying in parts applies.

Someone who pays a share from a link pays toward the Organizer's booking: they don't get a booking of their own and can't cancel or change it; questions and changes go through the Organizer. If the booking is cancelled, any refund due goes back to the booking's payments, starting with the most recent, each to its original payment method and never more than was paid with it. Settling up between members of the group is up to the group; Adory takes no part in it.